faq

Frequently Asked Questions

When will my order ship?

Orders are normally processed within 1 to 2 business days after payment is authorized. Standard delivery normally takes 2 to 4 business days after shipment. These are estimates and may be affected by carrier delays, weather, holidays, or an incomplete delivery address.

Is shipping free?

Standard shipping is free for orders shipped within the United States. Any shipping charge or delivery option offered for a particular order is displayed before payment is submitted.

How do I track my order?

When an order ships, we send a shipping confirmation to the email address used at checkout. Where tracking is available, that email includes a tracking number or link.

What is your return policy?

You may request a return within 30 days after delivery. Eligible items must be unused, in the same condition received, and returned with original packaging and included components. Certain hygiene-sensitive or final-sale items are not eligible for a change-of-mind return, except when defective, incorrect, not as described, or where required by law.

Who pays return shipping?

mililrn covers reasonable return shipping when an item is damaged, defective, incorrect, or not as described. For a change-of-mind return, the customer pays return shipping unless applicable law requires otherwise. We do not charge a restocking fee.

How do I start a return or request a cancellation?

Email support@mililrn.shop or call 925-247-4686 within the return window. Include your order number, the item, and the reason for the request. Do not send an item back until we provide instructions. To request a cancellation before shipment, contact us promptly; once an order has shipped, use the return process.

When will I receive my refund?

After we receive and inspect an eligible return, we will email the approval or rejection decision. Approved refunds are sent to the original payment method. Your payment provider may take 7 to 14 business days to post the refund after it is issued.

Which payment methods do you accept?

We accept the payment methods displayed at secure checkout. Payment must be authorized before fulfillment.